Member and Fan Services Officer
Core
Provide high-level customer service and support for Collingwood Football Club members and supporters, handling sales, complaints, and inquiries via phone, email, and in-person.
Role type
Member and Fan Services Officer
Builds
Club membership products and member engagement
Domain
Sports (Australian Football League)
Deliverable
product features
Required skills
Customer service, sales, complaint resolution, data entry, communication, time management, relationship building, attention to detail
Preferred skills
Archtics experience
Responsibilities
Maximise membership sales, resolve member complaints, reply to member requests, market club membership products, provide venue and seating information, assist in outbound telephone campaigns, record member interactions, process and balance membership sales, assist at club events, support match day activities
Seniority
Junior to mid level