Customer Support Specialist
Core
Primary point of contact for partner inquiries, troubleshooting platform questions and technical issues, and capturing customer insights to inform product improvements.
Role type
Customer Support Specialist
Builds
Support experience for sports organizations using the LeagueApps SaaS platform (via careerplan.io/jobs/7918452003-customer-support-specialist-at-leagueapps)
Domain
Sports technology / SaaS
Deliverable
dashboards & analysis
Required skills
Troubleshooting, written communication, verbal communication, technical adaptability, spreadsheet proficiency, content maintenance
Responsibilities
Serve as primary point of contact for partner inquiries, troubleshoot platform questions and technical issues, capture and share customer insights and feedback, maintain and improve internal and external support resources, communicate product updates and best practices to partners, collaborate with Customer Success, Product, and Engineering teams
Seniority
Entry-level to Junior
