Casual Customer Service Representative
Core
Deliver exceptional service to B2B accounts and brand/sales representatives by managing orders, resolving enquiries, and ensuring positive customer experiences for premium sporting goods brands.
Role type
Customer Service Representative (B2B)
Builds
Efficient order management and account support for Wilson, Salomon, Arc'teryx, and Atomic brands.
Domain
Sporting goods retail and distribution
Required skills
Order management, account administration, issue resolution, communication, process orientation, SAP usage, Microsoft Office proficiency
Preferred skills
Sporting goods industry experience, golf passion, EDI order management experience
Responsibilities
Process account orders via SAP & EDI, manage account details and credits, respond to enquiries via phone/email, resolve complaints and delivery issues, monitor backorders, liaise with supply chain teams, support seasonal launches and peak periods.
Seniority
Entry to Mid-level