Customer Engagement - Specialist
Core
Manage a portfolio of key customers and stakeholders in the Perth metropolitan area to build strategic relationships and achieve mutually beneficial outcomes for Water Corporation's water services.
Role type
Senior Customer Engagement Specialist
Builds
Strategic customer relationships and engagement initiatives for water utility operations
Domain
Utilities (Water) + Stakeholder Management
Deliverable
client delivery
Required skills
Relationship management, negotiation, conflict resolution, strategic thinking, cross-disciplinary collaboration, analytical problem-solving, complex issue management
Preferred skills
Experience in stakeholder/community engagement, ability to translate technical issues into plain language
Technologies
N/A
Responsibilities
Proactively manage a portfolio of key customers and stakeholders; Establish and maintain senior-level working relationships within key customer organisations; Understand customer operations and development plans; Collaborate in joint planning or stakeholder meetings; Manage key customer issues and concerns; Help negotiate and manage agreements or Memorandums of Understanding
Seniority
Senior, hands-on IC