Global Collections Director
Core
Define and execute global collections strategy to deliver predictable portfolio performance, improve repayment and cure rates, and manage external partners for a fintech serving under-served customers in emerging markets.
Role type
Senior global collections director (strategy & operations)
Builds
Global collections strategy, segmentation/testing capabilities, and external partner management for consumer credit portfolios
Domain
Fintech / Consumer Credit / Emerging Markets (Latin America, Africa, Asia)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Global collections strategy, portfolio performance management, segmentation & experimentation, external partner management, cross-functional leadership, compliance & fair treatment practices
Preferred skills
Fintech/digital lending experience, emerging markets experience, Spanish or Portuguese proficiency
Technologies
Data segmentation, automation, experimentation tools
Responsibilities
Define and execute global collections strategy; Develop segmentation and testing capabilities to improve repayment metrics; Partner with Marketing, Operations, Credit, Data Science, Compliance, Product, and Engineering; Select and manage external collections partners; Ensure collections practices are fair, compliant, and locally appropriate
Seniority
Senior, hands-on IC with strategic scope
