area collections manager, pune (recoveries)
Core
Manage debt recovery operations for a specific geography and portfolio, leading internal teams and external agencies to drive resolution outcomes.
Role type
Senior IC area collections manager
Builds
Loan recovery and resolution outcomes for personal loans and pay-later credit lines
Domain
Financial services / Credit recovery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Collection strategy execution, team leadership and coaching, external agency management, portfolio analysis, compliance adherence, cross-functional collaboration
Preferred skills
Regional customer profile knowledge, local agency network, local language proficiency, collections metrics expertise
Technologies
MIS tools, collection management systems
Responsibilities
Own collection performance for assigned geography and portfolio buckets; lead and develop a team of 2-5 direct reports; manage 3-6 collection agencies to ensure capacity and productivity; own resolution and recovery targets by analyzing metrics and implementing corrective actions; ensure adherence to RBI guidelines and company policies; collaborate with operations, risk, legal, and analytics teams.
Seniority
Senior, hands-on IC