Head of Collections
Core
Lead Obligo's collections function, managing a team of collectors and external partners to improve recovery performance while delivering a fair renter experience.
Role type
Senior IC Head of Collections (People Leadership & Strategy)
Builds
Collections operations, recovery strategies, and scalable processes for a FinTech/Real Estate Tech platform
Domain
FinTech / Real Estate Tech / Consumer Finance
Required skills
Collections strategy, team leadership, data-led performance management, process improvement, negotiation, stakeholder management
Preferred skills
Fintech experience, managing outsourced partners, AI/automation implementation, SQL, BI tools
Technologies
Dashboards, spreadsheets, BI tools, AI agents
Responsibilities
Lead and coach the internal collections team; own collections strategy including segmentation and escalation; design and implement AI agents and automation; use data to evaluate strategies and team performance; handle Tier-3 complex cases; manage external collection partners; partner with Risk, Legal, and Product teams
Seniority
Senior, hands-on IC with people leadership