Collections Strategy Manager
Core
Design, test, and optimize credit card collections strategies across the delinquency lifecycle to improve cure rates and customer outcomes while ensuring regulatory compliance.
Role type
Senior IC credit card collections strategy manager
Builds
Targeted treatment strategies (SMS, digital, call, legal routing) and test-and-learn frameworks
Domain
Financial services / Credit risk management
Deliverable
production ML models
Required skills
Credit card collections strategy, Data analytics, Segmentation techniques, A/B testing, Experimental design, Decision trees, Regulatory compliance knowledge, Cross-functional partnership, Performance metric monitoring
Preferred skills
Collections lifecycle strategy across multiple portfolios, Digital outreach channel familiarity, Regulatory framework exposure
Technologies
SQL, SAS, R, Tableau, MS Excel, PowerPoint
Responsibilities
Develop and execute collections strategies across delinquency stages, Leverage data analytics to design targeted treatment strategies, Drive test-and-learn frameworks with control/treatment design, Identify customer segments using behavioral and risk data, Partner with cross-functional teams to implement compliant strategies, Monitor key performance metrics and deliver insights to leadership
Seniority
Senior, hands-on IC