Team Leader Client Service IRC
Core
Lead the Client Services & Listings team to ensure effective delivery of high-quality client services and coordinate court and hearing room allocations across multiple locations for the Industrial Relations Commission.
Role type
Team Leader, Client Services & Listings
Builds
Efficient operation of the Industrial Relations Commission (IRC) within the NSW justice system
Domain
Public Sector / Justice System / Industrial Relations
Required skills
Team leadership and development, Court listing and hearing room coordination, Knowledge of IRC policies/procedures/legislation, Complex issue resolution, Microsoft Office proficiency (Word, Outlook)
Preferred skills
Continuous improvement initiatives, Stakeholder relationship building
Responsibilities
Lead and develop a team delivering high-quality client services, Manage court listings and hearing room coordination, Provide expert advice and resolve complex issues
Seniority
Mid-Senior, Hands-on IC