Customer Service Representative
Remote
Core
First point of contact delivering customer experiences and supporting sales and resident services teams for a retirement living operator.
Role type
Customer Service Representative
Builds
Customer support channels, event registrations, and CRM data quality for retirement communities
Domain
Retirement living / Senior housing
Deliverable
dashboards & analysis
Required skills
Inbound enquiry management, CRM proficiency (Salesforce), data entry accuracy, complaint handling, reporting, outbound calling
Preferred skills
Contact centre experience, strong verbal/written communication, time management, proactive attitude