Founding Enterprise Customer Success Lead
Core
Own end-to-end success for enterprise accounts (national home care networks and health systems) from pilot through expansion, driving pilot conversions, expansions, and renewals.
Role type
Founding Enterprise Customer Success Lead (strategic, technical IC)
Builds
Repeatable playbooks for enterprise onboarding and white-glove service; influences product roadmap based on enterprise needs.
Domain
Healthcare (home care) + Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS account management, technical fluency (APIs, debugging), operational auditing, executive stakeholder management, product roadmap influence, high ownership
Preferred skills
Healthcare industry experience, travel for on-site go-lives and QBRs
Technologies
APIs
Responsibilities
Run strategic cadence calls with executive stakeholders; coordinate with engineering on technical issues; identify workflow gaps and automation opportunities; build repeatable playbooks; travel to customer sites (~30%)
Seniority
Early-stage founding hire, hands-on IC with strategic scope
