Account Director - (Taiwan Base)
Core
Managing a book of software subscription renewal business for B2B SaaS clients, focusing on retention, growth, and upsell/cross-sell opportunities.
Role type
Senior Account Director (B2B SaaS Renewals)
Builds
Customer retention and revenue growth for enterprise and mid-market accounts
Domain
B2B SaaS / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS sales, contract renewal management, enterprise negotiation, stakeholder mapping, strategic account planning, forecasting, upsell/cross-sell execution
Preferred skills
Experience with C-level negotiations, managing complex stakeholder relationships, driving customer advocacy
Technologies
Insider One platform (CDP, WhatsApp, SMS, Email, Web, App, Site Search)
Responsibilities
Manage renewal book of business to meet quarterly/annual quotas; Identify and eliminate obstacles to timely renewals; Own portfolio of existing accounts for retention and growth; Negotiate deals at C-level and enterprise levels; Forecast monthly and quarterly performance; Collaborate with Inside Sales, Customer Success, and Partnership Sales; Achieve NPS and customer advocacy goals.
Seniority
Senior, hands-on IC