Manager, Integration Delivery - Professional Services
Core
Leading a team of integration consultants to deliver client-facing implementation and configuration of integration solutions, ensuring smooth transitions from sales to implementation.
Role type
Manager, Integration Delivery (Professional Services)
Builds
Client-facing integration solutions and configurations
Domain
Professional Services / Systems Integration / Enterprise Software
Deliverable
client delivery
Required skills
Team leadership and mentorship, Project oversight and operations management, Delivery methodology and best practices application, Client escalation and relationship management, Solution design alignment, Capacity planning and utilization monitoring, Performance review and career development, Pre-sales scoping and resource planning, Quality assurance and post-implementation review, Process improvement and automation
Preferred skills
ERP system integration (SAP, Oracle, NetSuite, Microsoft Dynamics), Integration platforms and concepts (APIs, middleware, iPaaS like MuleSoft, Boomi, Workato, Celigo), Professional services delivery metrics (utilization, billable hours, CSAT), Collaboration tools (Confluence, Jira, Smartsheet)
Responsibilities
Lead, mentor, and manage a team of integration consultants; Oversee day-to-day operations and performance across multiple client projects; Ensure consistent application of delivery methodologies and documentation standards; Serve as a senior escalation point for client and internal delivery issues; Partner with solution consultants to align deliverables with design; Monitor consultant utilization and professional development; Conduct performance reviews and support career development; Collaborate with sales and delivery leadership on scoping and resource planning; Support quality assurance and post-implementation reviews; Drive continuous improvement and automation of tools and processes.
Seniority
Manager, hands-on leadership
