Platform Operations and Delivery Coordinator
Core
Coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading, and service improvements for a digital platform serving Australian and New Zealand libraries and educational institutions.
Role type
Platform Operations and Delivery Coordinator
Builds
Informit digital platform (scholarly and education resource)
Domain
Education technology / Information services
Required skills
Incident management, testing coordination, release management, stakeholder management, project management, change management, digital literacy, vendor relationship management, process improvement
Preferred skills
Experience in information services or publishing sectors, tertiary qualifications in IT/Information Management/Publishing
Responsibilities
Coordinate business requirements and testing activities, manage release activities and operational monitoring, handle incident management and troubleshooting, support customer onboarding, maintain operational processes and documentation, build relationships with vendors and stakeholders
Seniority
Mid-level, hands-on IC