Enterprise Customer Success Manager - London
Core
Drive growth and retention for enterprise clients by building trusted advisor relationships, ensuring product value/ROI, and managing the full client lifecycle from onboarding to expansion.
Role type
Enterprise Customer Success Manager
Builds
AI video platform for business communication and enterprise skill development
Domain
B2B SaaS / AI Video / Enterprise Education
Deliverable
client delivery
Required skills
managing a Book of Business, forecasting, risk management, onboarding new clients, coordinating client check-ins, engaging in business-level and technical conversations with C-suite
Preferred skills
experience in Technical Account Management or Implementation, light video editing
Technologies
Synthesia platform
Responsibilities
Drive future growth by building relationships with clients and turning them into happy users; Educate clients on creating video content; Work closely with sales to create a cohesive onboarding experience; Establish trusted advisor relationships and drive value from products; Successfully onboard new clients and build key relationships; Coordinate regular client check-ins with senior stakeholder attendance; Ensure ROI and value are understood by clients; Proactively identify risks and growth opportunities
Seniority
Individual Contributor