Enterprise Customer Success Manager
Core
Drive retention and growth for enterprise customers by acting as a trusted advisor and subject matter expert for an AI video platform.
Role type
Enterprise Customer Success Manager
Builds
AI video content and enterprise skill development products
Domain
B2B SaaS / AI Video
Deliverable
client delivery
Required skills
B2B SaaS customer success management, account risk management, forecasting, business discovery, sales methodology frameworks (MEDDPICC), C-suite engagement
Preferred skills
Experience with video content workflows, utilization monitoring strategies
Technologies
Synthesia platform
Responsibilities
Build and nurture relationships with key stakeholders to drive retention and growth, conduct discovery to understand business objectives and uncover use cases, establish trusted advisor relationships, monitor utilization and deploy strategies to increase engagement, lead Quarterly Business Reviews, ensure ROI communication, proactively monitor customer health, own commercial conversations and renewals, collaborate with internal teams for onboarding and issue resolution
Seniority
Individual Contributor, Enterprise level