Director of Technical Support Engineering
Core
Lead the transformation and development of a global technical support organization for an AI-driven enterprise technology platform, owning the entire customer support experience and building high-performing distributed engineering teams.
Role type
Director of Technical Support Engineering
Builds
Global technical support organization and AI-powered support systems
Domain
Enterprise Technology / AI / Customer Support
Deliverable
production ML models
Required skills
Technical leadership, team building, SQL, API debugging, cloud data systems, AI workflow design, privacy controls, operational economics
Preferred skills
Experience with distributed teams, AI implementation, knowledge base management
Technologies
SQL, APIs, Cloud Data Systems, Knowledge Bases, Logs, Telemetry
Responsibilities
Build and lead the Technical Support Engineering function; Develop a distributed support organization; Build an AI-native support organization; Ensure responsible AI implementation
Seniority
Director, strategic leadership with hands-on technical involvement
