Senior Technical Support (Integrations)
Core
Unblock customers facing technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations by troubleshooting, performing backend configuration, and leading complex incident resolution.
Role type
Senior L3 Technical Support Engineer (Integrations)
Builds
FloQast's cloud-based accounting transformation platform and its suite of integrations for global accounting, audit, compliance, and finance teams.
Domain
Fintech / Accounting / SaaS
Deliverable
client delivery
Required skills
Root cause analysis, backend configuration, data transformation, API debugging, log analysis, incident management, technical mentoring, cross-functional collaboration
Preferred skills
ERP troubleshooting, regex/JSON/scripting, authentication protocols (OAuth/SAML), AI-assisted support tools, session replay tools
Technologies
Postman, Zendesk, Salesforce, JIRA, Super (internal admin tool), Slack
Responsibilities
Own support cases from triage to resolution; troubleshoot error messages and unexpected behaviors; perform backend configuration including data uploads and migrations; lead L3 case resolution and coordinate with Engineering for P2/P0/P1 incidents; mentor fellow TSEs; partner with local colleagues on regional implementations.
Seniority
Senior, hands-on IC with mentorship responsibilities