IT Support Engineer
Core
Provide Level 1–3 technical support for desktops, laptops, mobile devices, and core business applications while participating in IT infrastructure projects and technology rollouts.
Role type
hands-on IT Support Engineer (Desktop & Infrastructure)
Builds
reliable day-to-day IT operations and consistent technology standards across Australian offices
Domain
Financial Services / Investment Management
Required skills
Windows 10/11, macOS, iOS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), endpoint management (SCCM/Microsoft Endpoint Manager), remote support tools, hardware troubleshooting, basic networking, ITSM tools
Preferred skills
Power BI, basic scripting, IT infrastructure project experience, Korean or Japanese language skills
Technologies
Microsoft 365, Zoom, SCCM, Microsoft Endpoint Manager, Zscaler, LogMeIn
Responsibilities
Troubleshoot hardware, software, OS, and connectivity issues; manage incidents and service requests; support user onboarding/offboarding and device configuration; assist with hardware deployment and system migrations; maintain IT asset inventories and technical documentation; travel between Sydney and Melbourne offices.
Seniority
Junior to Mid-level, hands-on IC