Reservations Supervisor
Core
Lead reservations operations and guide guests from inquiry to arrival, ensuring accurate room allocation and exceptional service.
Role type
Reservations Supervisor
Builds
Guest booking experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, team leadership, room allocation, payment processing, guest relations, conflict resolution
Preferred skills
Property management systems proficiency, multi-tasking under pressure
Responsibilities
Manage reservations via phone, email, and online platforms; allocate rooms based on preferences and availability; onboard new team members; handle payment transactions; suggest room upgrades and amenities; maintain reservation records; resolve guest complaints regarding reservations or billing.
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