Strategic Account Manager - MENA
Core
Manage a portfolio of enterprise customers to maximize ROI on fraud, payments, and compliance products by acting as their primary stakeholder and translating complex technical solutions into actionable outcomes.
Role type
Senior Strategic Account Manager (B2B SaaS)
Builds
Customer success strategies, risk analytics solutions, and long-term expansion plans for fraud and AML clients
Domain
Fintech, Fraud Prevention, AML/KYC, Payments
Deliverable
client delivery
Required skills
Account Management, Customer Success, Risk Management, Solutions Architecture, API integration knowledge, Fraud domain expertise, Banking vertical experience, Strategic analysis, KPI management, Project management, Business intelligence tool proficiency
Preferred skills
Technical product experience, Relationship building, Process improvement
Technologies
Business intelligence tools, API platforms
Responsibilities
Serve as primary point of contact for day-to-day and strategic customer problems; Collaborate with risk analytics teams to solve new fraud typologies; Translate complex product/technology problems into simple solutions; Advise clients on fraud and compliance best practices; Build and communicate KPIs to clients; Plan long-term customer expansion.