Customer Success Manager, Enterprise
Core
Operationally focused Customer Success Manager ensuring smooth onboarding, go-live, and client enablement for enterprise clients.
Role type
Customer Success Manager (Enterprise)
Builds
Client onboarding workflows, KYC/KYB/RFI completion, and product adoption for global businesses
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
Client enablement, troubleshooting, stakeholder management, sales operations support, relationship management, operational workflow oversight
Preferred skills
Start-up experience, Payments or Fintech experience, Salesforce familiarity, Google Suite familiarity
Technologies
Salesforce, Google Suite
Responsibilities
Partner with Account Executives to prepare clients for implementation and go-live; Coordinate with clients and internal teams to complete KYC, KYB, and RFI requirements; Support AEs with client onboarding and sales platform updates; Serve as key contact for client queries and escalations; Act as liaison between clients, AEs, and cross-functional teams; Oversee onboarding workflows and documentation accuracy; Build trusted client relationships from onboarding through go-live
Seniority
Mid-level, hands-on IC
