Enterprise GTM Customer Success Manager
Core
Own the entire customer journey from onboarding through renewal, ensuring customers realize value, adopt best practices, and drive revenue retention.
Role type
Enterprise GTM Customer Success Manager (hands-on IC)
Builds
Customer success outcomes, retention, and expansion within the B2B SaaS GTM platform
Domain
B2B SaaS, Go-to-Market (GTM), Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end renewal management, GRR/NRR accountability, HubSpot, Salesforce, CRM architecture, GTM stack navigation, product configuration, workflow building, consultative selling, project management
Preferred skills
Implementation leadership, API knowledge, custom workflow/integration building
Technologies
HubSpot, Salesforce, Marketo, Outreach, Salesloft, Apollo, Clay
Responsibilities
Lead renewals from first touch to closed deal; manage onboarding, implementation, and product configuration; drive adoption by monitoring usage and removing friction; identify expansion opportunities and partner with Sales; advise on GTM best practices across the customer's tech stack; gather customer feedback for product roadmap.
Seniority
Mid-level, hands-on IC