Client Support Specialist
Core
Deliver exceptional service to Global Payments' clients by resolving enquiries, managing issues, and building strong relationships to ensure clients gain maximum value from payments solutions.
Role type
Client Support Specialist (first-line support)
Builds
Client support outcomes via phone, email, and chat
Domain
Financial services / Payments technology
Deliverable
client delivery
Required skills
problem-solving, attention to detail, system navigation, written and verbal communication, multitasking, compliance understanding
Preferred skills
experience in client support or customer service roles
Responsibilities
Act as first point of contact for client enquiries, complaints, and requests; investigate and resolve merchant and partner issues using CRM/case management systems; manage refunds, direct debit setups, and amendments; maintain accurate client data; contribute to continuous improvement through client feedback and documentation updates; support compliance requirements and administrative tasks
