Customer Success Manager
Core
Own a portfolio of mid-market B2B SaaS customers, partnering with Finance and Operations leaders to modernize spend management and drive platform adoption.
Role type
Mid-market Customer Success Manager (B2B SaaS)
Builds
Virtual corporate card and expense management platform for finance teams
Domain
Fintech / Corporate Spend Management
Deliverable
product features
Required skills
B2B SaaS customer management, commercial acumen, stakeholder management, data analysis, process improvement, cross-functional collaboration
Preferred skills
AI tool utilization, workshop facilitation, executive communication, growth strategy
Technologies
AI tools, modern SaaS tooling
Responsibilities
Lead customer onboarding and implementation, drive post-implementation adoption and workflow automation, conduct business reviews to measure ROI, identify expansion opportunities, champion customer success internally, collaborate with Sales and Product teams
Seniority
Individual Contributor, Mid-market focus
