Senior Genesys Cloud & Conversational AI Engineer
Core
Design, implement, and support enterprise-grade Genesys Cloud CX solutions and Conversational AI (Voicebots, Chatbots) across voice and digital channels.
Role type
Senior IC Genesys Cloud & Conversational AI Engineer
Builds
Customer engagement solutions, production Conversational AI/Voicebots/Chatbots, and integrations with CRM and external AI platforms
Domain
Customer Experience (CX), Contact Center, Conversational AI
Deliverable
production ML models | product features
Required skills
Genesys Cloud, Conversational AI, Voicebots, Chatbots, REST APIs, JSON, web services, Java, Python, JavaScript
Preferred skills
CRM integration, enterprise application integration, cloud services, architecture design
Technologies
Genesys Cloud, REST APIs, JSON, Java, Python, JavaScript
Responsibilities
Design and deliver customer engagement solutions across voice and digital channels; Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments; Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms; Participate in customer workshops, requirements analysis, architecture design and technical leadership activities; Provide troubleshooting and support for complex production environments
Seniority
Senior, hands-on IC