Customer Success Manager, SME & Growth, SEA New Markets
Core
Manage a portfolio of SME customers in Southeast Asia to drive product adoption, retention, and growth.
Role type
Customer Success Manager (SME & Growth)
Builds
Customer relationships and product usage within the Airwallex platform
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
Account management, customer success, revenue growth, relationship building, problem solving, commercial drive, data analysis, CRM usage
Preferred skills
Fintech/startup experience, onboarding expertise, cross-sell/upsell motions
Responsibilities
Build strong relationships with customers, identify growth opportunities, educate customers on products, champion customer needs internally, advocate for the brand, retain at-risk accounts
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