Customer Relations Officer
Core
First point of contact for customers at a head office level, delivering premium customer experiences and managing cases end-to-end across phone, email, and digital channels.
Role type
Customer Relations Officer (Call Center)
Builds
Customer satisfaction and brand loyalty for Geely's automotive brands in Australia
Domain
Automotive / Customer Service
Deliverable
dashboards & analysis
Required skills
Case management, CRM data maintenance, regulatory compliance support, cross-functional collaboration, reporting and insights, conflict resolution, MS Office proficiency
Preferred skills
Automotive industry experience, car enthusiast
Responsibilities
Respond to inbound and outbound customer enquiries via phone, email and digital channels; Manage cases end-to-end documenting key touchpoints; Prepare regular reports on case volumes, customer satisfaction, trends and root cause analysis; Assist with documentation and preparation for regulatory cases (e.g., ACCC, Fair Trading); Support dealer communication and training to ensure consistent customer experience; Support outbound campaigns including recalls and service programs.
Seniority
Junior to Mid-level, hands-on IC
