Software Support Representative
Core
First point of contact for customers providing technical support, troubleshooting, and education for BIS Safety Software.
Role type
Software Support Representative
Builds
Customer success and software adoption for safety management SaaS
Domain
SaaS / Safety & Compliance
Deliverable
client delivery
Required skills
technical troubleshooting, customer service, software education, documentation, feature testing, cross-functional collaboration
Preferred skills
team lead experience, technical support experience
Technologies
Microsoft Word, Excel
Responsibilities
Deliver technical support via phone and email, troubleshoot software issues, educate customers on features, document inquiries and feature requests, test new features, partner with development teams, monitor customer trends
Seniority
Mid-level, hands-on IC
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