Product Operations Specialist
Core
Execute high-volume technical operations tickets and workflows for Pigment's AI business planning platform, ensuring accurate and efficient service delivery.
Role type
Product Operations Specialist (Support)
Builds
Scalable support operations for an AI-powered business planning SaaS platform
Domain
SaaS / Business Planning / Financial Planning
Deliverable
client delivery
Required skills
Application support, Technical support in SaaS, Support operations, Process execution, SOP management, High-volume ticket management, Cross-functional collaboration, Customer service, Issue escalation, Process improvement
Preferred skills
Financial planning & analysis (FP&A), Basic technical knowledge (HTML, CSS, SQL, APIs), Support ticketing systems experience, Knowledge base management, Internal tool proficiency (Notion, Jira, etc.)
Technologies
Notion, FreshDesk, Jira, DataDog
Responsibilities
Serve as key point of contact for Technical Operations tickets; Manage structured operational requests like workspace provisioning and SSO configuration; Diagnose and resolve technical issues within defined workflows; Identify inefficiencies and improve SOPs; Surface recurring customer issues to product and engineering teams; Proactively monitor customer health and fix operational issues.
Seniority
Mid-level, hands-on IC
