AI Process Improvement Analyst - Ops
Core
Design and execute AI-driven process optimizations and virtual agent workflows to reduce operational friction and improve efficiency in financial services operations.
Role type
AI Process Improvement Analyst (Business Operations)
Builds
Automated business processes, virtual agent workflows, and scalable operational solutions
Domain
Fintech / Consumer Lending / Business Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI prompt engineering, SQL, workflow automation, process mapping, data analysis, incident management, cross-functional collaboration
Preferred skills
RPA/iPaaS experience, API integration, contact center analytics, Atlassian tools
Technologies
SQL, Heap, Full Story, Adobe, Google Analytics, Jira, Confluence, OpsGenie
Responsibilities
Identify root causes of operational bottlenecks and customer pain points; design, test, and execute virtual agent workflows; gather quantitative data for cost-business analysis; monitor key systems for verifications, servicing, and support; translate operational friction into product scoping and business requirements; manage incidents and escalations for internal platforms and automated systems.
Seniority
Mid-level, hands-on IC