Desktop Support Traineeship
Core
Trainee providing first-level IT support, device setup/maintenance, and asset management for end-users.
Role type
Trainee desktop support technician
Builds
End-user devices, software configurations, and asset records
Domain
IT Support / Asset Management
Deliverable
product features
Required skills
First-level IT support, device setup and maintenance, software installation, asset record keeping, basic computer skills
Responsibilities
Respond to IT support requests and service enquiries, assist with setup and maintenance of desktops and laptops, support technology procurement and asset lifecycle activities, complete traineeship qualification requirements