Workstation Support Analyst
Core
Provide consultation to IT users on end-user computing and desktop-based LAN software, deliver on-the-spot user training, and support workstation hardware and software.
Role type
Workstation Support Analyst
Builds
Desktop hardware and software configurations, end-user guidance, and dispatch system updates
Domain
IT Operations / Desktop Support
Required skills
Operating system imaging, hardware and software selection, technical operations support, ticket handling, troubleshooting, backup procedures, security standards compliance, application package management, inventory tracking
Preferred skills
Broader infrastructure support
Technologies
Hardware, LAN, Security
Responsibilities
Configure, install, and maintain desktop hardware and software; monitor and update the dispatch system; handle assigned tickets and troubleshoot issues; ensure workstation data is backed up and configurations meet security standards; test, troubleshoot, maintain, modify, validate, and document application packages; record configurations and standards; perform administrative duties including reporting, ordering replacement parts, and tracking inventory