Customer Success Manager, Small Business, APAC Market
Core
Oversee a pool of customers to drive value realization and growth for the digital touch segment of Aircall's customer base in the APAC market.
Role type
Customer Success Manager (Small Business, APAC)
Builds
Customer retention, expansion, and adoption of AI-powered customer communications platform features
Domain
SaaS / Customer Communications / AI
Deliverable
client delivery
Required skills
relationship building, data-driven approach, metrics evaluation, digital touch engagement, upselling, one-to-many content delivery, stakeholder advocacy
Preferred skills
previous experience in similar environment
Technologies
dashboards, webinars, e-guides, automation tools
Responsibilities
Monitor account health and churn trends, drive customers through the ideal customer journey, engage in upsell opportunities, deliver one-to-many educational content, provide feedback to improve automations, advocate for customers internally
Seniority
Individual Contributor, early career to mid-level