Customer Service Agent
Core
Deliver reliable customer support and facilitate clear communication between callers and interpreters by identifying language requirements and connecting individuals with appropriate resources.
Role type
Customer Service Agent (Call Center)
Builds
Customer support services for callers requiring interpretation or information.
Domain
Telecommunications / Language Services (via careerplan.io/jobs/c5cbd97b-532e-43b3-b80b-fd48f19686c1-customer-service-agent-at-jobgether)
Deliverable
client delivery
Required skills
English communication, data entry, database management, call transfer, multitasking, keyboarding, attention to detail
Responsibilities
Identify callers' language requirements and ensure their needs are accurately understood; Enter, update, and verify customer information in the appropriate systems while maintaining accuracy and confidentiality; Access relevant databases and digital tools to retrieve information and support customer inquiries; Transfer calls promptly to the appropriate staff members or interpreters to ensure efficient communication and service delivery; Provide additional assistance to callers when needed, ensuring a professional, courteous, and helpful experience; Manage multiple tasks simultaneously while maintaining high standards of accuracy, responsiveness, and customer service.