Senior Night Guest Service Agent
Core
Provide warm, professional front-of-house service to hotel guests, managing check-ins/check-outs, resolving issues, and offering personalized recommendations.
Role type
Senior Night Guest Service Agent
Builds
Guest experiences and operational efficiency at Oaks Darwin Elan Hotel
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Senior-level front office experience, Property Management Systems (PMS) proficiency, Opera Cloud experience, Complex problem-solving, Mentoring junior staff, Multichannel communication
Preferred skills
None stated
Responsibilities
Welcome guests and manage check-in/check-out processes, Resolve guest issues and provide personalized recommendations, Oversee reservation processing and updates, Mentor junior team members to uphold service standards