EN - Reception Agent
Core
Front desk staff member responsible for guest check-in/out, account management, and service coordination to ensure a memorable hotel stay.
Role type
Reception Agent (Front Office)
Builds
Guest check-in/out processes, payment transactions, and operational handovers
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Guest service, check-in/out procedures, account monitoring, payment processing, phone call management, VIP/group coordination, shift handover, up-selling, Opera PMS proficiency, Microsoft Office
Preferred skills
International hotel chain experience, crisis management, problem-solving, adaptability to shift schedules, cross-department collaboration
Technologies
Opera PMS, Microsoft Office
Responsibilities
Welcome and bid farewell to guests, perform check-in and check-out procedures, handle guest requests and complaints, monitor guest accounts and process payments, manage incoming phone calls, assist with VIP arrivals and special events, complete shift handovers, promote hotel facilities for up-selling
Seniority
Individual Contributor, Entry to Mid-level