SAP Customer Success Manager – Perth
Core
Ensure WA customers achieve long-term success with SAP solutions post-implementation by driving adoption, satisfaction, and growth.
Role type
Customer Success Manager (SAP)
Builds
Customer success plans, engagement roadmaps, and long-term customer value for SAP implementations.
Domain
Enterprise software / SAP / Cloud computing
Deliverable
client delivery
Required skills
SAP solutions expertise (S/4HANA, Cloud, AMS), post-sales consulting, account management, forecasting, stakeholder management, business acumen, cloud computing knowledge
Preferred skills
Multi-cultural environment experience, process improvement mindset
Technologies
SAP S/4HANA, SAP Cloud, SAP AMS
Responsibilities
Own post-sales relationships, develop customer success plans, monitor health metrics, collaborate on renewals/upsells, act as trusted advisor, coordinate cross-functional teams, build stakeholder relationships, advocate for customer needs
Seniority
Mid-level, hands-on IC
