Senior Account Manager - Aven Hospitality
Core
Manage and grow a portfolio of strategic hotel customers across Australia, focusing on retention, revenue growth, and expanding Aven's share of wallet.
Role type
Senior Account Manager (Hospitality Technology)
Builds
Long-term commercial relationships and recurring revenue for enterprise hotel clients
Domain
Hospitality technology / Travel technology
Deliverable
client delivery
Required skills
Strategic account management, commercial acumen, relationship management with senior stakeholders, contract negotiation, market analysis, cross-functional collaboration, Salesforce proficiency
Preferred skills
Hospitality industry knowledge, travel technology experience, enterprise software sales experience
Technologies
SynXis®, Salesforce
Responsibilities
Own commercial relationship for assigned hotel portfolio; develop and execute strategic account plans; build relationships with senior customer executives; identify opportunities to expand share of wallet; lead renewal and contract negotiations; conduct strategic business reviews; maintain account health and revenue forecasts in Salesforce; monitor ANZ hospitality market trends; partner with Sales, Product, and Support teams; act as internal voice of the customer.
Seniority
Senior, hands-on IC