Customer Service Specialist
Core
Managing customer enquiries and servicing requests for mortgage and asset finance customers across Australia and New Zealand via phone, email, and written channels.
Role type
Customer Service Specialist (Mortgage & Asset Finance)
Builds
Customer account maintenance, first-contact resolution, and support for self-service tools
Domain
Financial Services / Mortgage Lending
Deliverable
client delivery
Required skills
Customer service experience, verbal and written communication, problem-solving, attention to detail, compliance adherence, adaptability
Preferred skills
Proactive approach, collaborative mindset, ability to work in fast-paced environments
Responsibilities
Manage enquiries across multiple channels, provide accurate loan account information, complete account maintenance, investigate enquiries to identify solutions, support customers with self-service tools, collaborate with internal teams, maintain accurate records
Seniority
Entry-level to Junior