Graduate Customer Operations Agent (UK)
Core
Front-line agent supporting customers with personal loans, credit cards, and car finance queries, including those in financial difficulty.
Role type
Entry-level Customer Operations Agent
Builds
Customer outcomes and feedback loops for AI-driven customer journeys
Domain
Financial services (fintech)
Deliverable
client delivery
Required skills
empathetic communication, active listening, sound judgement, organisation, comfort with digital tools
Preferred skills
contact centre experience, process improvement mindset
Responsibilities
Resolving general customer service and financial support queries across loans, cards, or car finance; owning enquiries from first contact to resolution; supporting customers in financial difficulty; meeting targets for customer satisfaction, quality, and compliance; using AI and digital tools to resolve queries; feeding back blockers and process gaps to improve systems.
Seniority
Entry-level, graduate