Client Implementation & Operations Analyst
Core
Support the technical and operational setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment.
Role type
Client Implementation & Operations Analyst (B2B / BPO)
Builds
Client onboarding workflows, system configurations, and operational reports
Domain
Business Process Outsourcing (BPO) / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
System configuration, workflow builds, tool integrations, data analysis, report building, documentation, remote collaboration
Preferred skills
CRM platform familiarity, workflow automation, QA processes, compliance documentation
Technologies
Google Workspace, Salesforce, HubSpot, Asana, Monday.com, Google Looker Studio, Slack, Zoom
Responsibilities
Support technical and operational setup of new B2B client accounts, coordinate with onboarding and IT teams, build and maintain implementation trackers and documentation, conduct pre-launch audits, monitor post-launch performance data, document implementation processes, provide data-driven reporting on timelines and bottlenecks
Seniority
Individual Contributor, operational support