Operations Controller
Core
Real-time management and support of frontline driving staff, ensuring seamless bus service operations, and handling emergency situations.
Role type
Operations Controller (Transport)
Builds
Scheduled and ad-hoc bus services
Domain
Public Transport / Mass Transit
Deliverable
product features
Required skills
Scheduling, fleet allocation, compliance management (HVNL/WHS), incident reporting, stakeholder liaison, shift work management, problem solving, multitasking, planning, organizational skills, Microsoft Office proficiency
Preferred skills
Transport/logistics industry experience, Coach Manager planning software experience
Responsibilities
Coordinate bus and employee operational movements for scheduled services; Schedule services and allocate fleet in line with safety and compliance regulations; Liaise with workshop personnel to coordinate maintenance requirements; Ensure fleet availability meets service demands; Provide effective cover for unexpected needs like vehicle breakdowns or staffing changes; Report immediately on accidents, incidents, and recovery plans; Provide timely support to frontline employees during emergencies; Record operational occurrences to enable performance analysis.