VP of Customer Success
Core
Own net revenue retention (NRR) across renewals, expansion, training, and customer marketing for a global EdTech customer base, while shaping product strategy.
Role type
VP of Customer Success (Strategy & Revenue)
Builds
Global CS strategy, post-sales processes, and structures for Account Management, Training, Professional Development, and Customer Marketing.
Domain
EdTech / SaaS / Global Education
Required skills
Net revenue retention strategy, SaaS renewals and upsell execution, cross-functional leadership, strategic planning, executive communication, team structuring
Preferred skills
Ambiguity navigation, capability building, global market insight
Technologies
N/A
Responsibilities
Achieve NRR targets, build CS organizational structure, implement CS strategy and post-sales processes, advise leadership on strategy and forecasts, lead cross-team collaboration
Seniority
Executive (VP level)
