Guest Experience Analyst
Core
Manage Voice of Guest programs, analyze customer feedback and operational data to deliver insights that drive business improvement and guest loyalty.
Role type
Guest Experience Analyst
Builds
Reporting frameworks, dashboards, and analytics measuring guest experience performance
Domain
Hospitality and entertainment
Deliverable
dashboards & analysis
Required skills
Voice of Guest program management, data analysis, stakeholder partnership, project coordination, reporting, Microsoft Office proficiency
Preferred skills
Experience in large complex organizations, tertiary qualifications in Marketing/Data Analytics/Commerce/Business/Psychology
Responsibilities
Manage and enhance Voice of Guest programs, analyze feedback and operational data to identify trends, deliver reporting and actionable insights, partner with stakeholders on performance drivers, support guest experience improvement initiatives, facilitate workshops, manage external platform provider relationships
Seniority
Mid-level, hands-on IC
