Voice of the Client and Outcomes Analyst
Core
Gather, analyze, and present actionable insights from client feedback, sentiment, and behavioral data to measure and enhance client experience.
Role type
Client experience analyst
Builds
Client experience strategies and product/service improvements
Domain
Financial services / Personal investing
Deliverable
dashboards & analysis
Required skills
Data analysis, Survey design, Dashboard creation, Trend identification, Stakeholder reporting, Client journey mapping
Preferred skills
AI for data analysis, Client journey mapping, UK personal investing marketplace knowledge
Technologies
Excel, Power BI, Tableau, Adobe, Survey platforms
Responsibilities
Collect and analyze client feedback from surveys, complaints, QA, and social media; Benchmark against competitor data; Identify trends to support business decisions; Present reports and recommendations to stakeholders; Monitor client satisfaction metrics; Collaborate with cross-functional teams on strategic initiatives.
Seniority
Individual Contributor