Channel Insight Senior Specialist
Core
Analyze customer data and research to generate actionable insights that improve customer experience, loyalty, and satisfaction.
Role type
Senior IC customer insight specialist
Builds
Customer experience strategies and loyalty programs
Domain
Telecommunications + Customer Analytics
Deliverable
dashboards & analysis
Required skills
SQL, statistical analysis, data segmentation, predictive modeling, data visualization, stakeholder communication, trend identification
Preferred skills
Python, R, SPSS, Knime, Excel, Master's degree in Statistics/Engineering
Technologies
SQL, Knime, Python, R, SPSS, Excel
Responsibilities
Collect and analyze data from databases to uncover customer behavior patterns; Translate complex data into clear, actionable insights for digital and marketing teams; Present findings to stakeholders to support strategic decisions; Identify emerging trends, opportunities, and risks in customer behavior; Ensure customer data accuracy and compliance with data protection rules; Improve customer satisfaction scores (NPS, CSAT) and reduce churn through early detection of risks.
Seniority
Junior to Mid-level, hands-on IC
