Business Analyst Intern
Core
Supports the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities.
Role type
Business Analyst Intern
Builds
Operational trackers, reporting packs, dashboards, and documentation for customer service performance
Domain
Customer Service Operations / Business Analysis
Deliverable
dashboards & analysis
Required skills
Data analysis, report preparation, process documentation, AI tool application, stakeholder collaboration, Microsoft Excel, PowerPoint
Responsibilities
Support business administration activities including meeting coordination and action tracking; Collect, clean, and analyse customer service performance data; Prepare recurring and ad hoc reports and dashboards; Support root-cause analysis of operational issues; Document processes and standard operating procedures; Apply AI tools to support data interpretation and reporting efficiency; Identify automation opportunities in workflows; Work with stakeholders to validate data and support improvement initiatives.
Seniority
Intern
