Customer Experience Representative
Core
Provide first-contact resolution for housing and homelessness service clients via inbound calls and email, handling enquiries about Social Housing, Affordable Housing, and Housing Pathways applications.
Role type
Customer Experience Representative (Contact Centre)
Builds
Customer satisfaction and feedback processes; responsive maintenance allocation
Domain
Social Services / Housing
Deliverable
client delivery
Required skills
Inbound call handling, email correspondence, database management, Microsoft Office proficiency, contact centre metrics understanding, conflict resolution, record keeping
Preferred skills
Experience in high-volume contact centre environments, ability to manage multiple tasks, computer proficiency
Responsibilities
Respond to client enquiries regarding housing applications, process customer satisfaction feedback, allocate maintenance requests to contractors, maintain accurate records
Seniority
Mid-level, full-time contract