Remote Customer Support Specialist | Maintenance & Housing Support
Core
Remote customer support specialist handling maintenance requests, housing locator services, and open-line support for a US-based housing services operation.
Role type
Customer Support Specialist
Builds
Customer service interactions and maintenance coordination
Domain
Housing services
Deliverable
client delivery
Required skills
Customer service, maintenance coordination, housing locator support, open-line support, English communication, listening, problem-solving, documentation, issue escalation, independent work, schedule adherence
Preferred skills
Previous call center experience, experience with maintenance requests, experience with housing inquiries
Technologies
Microsoft Teams, Office 365, Windows 11, Dual monitors, Webcam, Wired USB Headset, Fibre internet
Responsibilities
Handle customer interactions for maintenance and housing inquiries, listen to needs and provide professional assistance, gather and communicate accurate information, follow processes for documenting and routing requests, maintain accurate records, manage multiple inquiries, adhere to assigned workflows and schedules
Seniority
Entry-level to Mid-level, independent contractor